This is an English translation provided for convenience. In case of any discrepancy, the Ukrainian version of this document prevails.
These terms form part of the Public Offer of Sole proprietor (FOP) Haba Yuliia Serhiivna on the website myhumdesign.com.
Digital service
A reading is digital content to which access is granted immediately after payment. Before paying, the Customer gives separate consent for the provision of the service to begin immediately after payment and confirms that they understand that once access to the reading is opened, the service is deemed provided.
When we issue refunds
- Technical error: the payment was made, but access to the reading did not open and we were unable to fix it.
- Double payment: the same reading was paid for twice — we refund the extra payment.
- Mistaken purchase: if you contact us within 14 days after payment and have not yet opened the purchased reading.
Readings prepared from inaccurate birth data entered by the Customer are not grounds for a refund — but we will help: write to us, and we will consider opening the reading for the corrected data.
How to submit a request
Write to [email protected] from your account's email address. State the payment date and amount and briefly describe the reason. We respond within 3 business days.
Refund timing and method
Funds are returned to the same card used for the payment, via the plata by mono service (JSC “Universal Bank”). Crediting usually takes from 3 to 30 days, depending on the bank. After the refund, access to the corresponding reading is closed.